Expense Support and Escalation
Summary
Support should identify the failing boundary, collect non-sensitive evidence, validate current state through supported surfaces, and escalate to the owning service.
Collect time window, tenant context category, route/surface, action, status/result category, correlation evidence when available, and relevant non-sensitive identifiers according to support policy. Never include credentials, financial values, receipt contents, event payloads, or customer data.
Requires confirmation
On-call roster, severity model, response objectives, Finance escalation, and cross-service incident commander require confirmation.
Source References
microservices/src/expense-service/Program.csmicroservices/src/expense-service/Api/ExpenseEndpoints.csmicroservices/docs/expense-cutover-runbook.md
Related Articles
See Also
Keywords
- Expense operations
- Support and Escalation
Revision Information
- Status: Draft
- Last reviewed: 2026-07-16
- Review cycle: Quarterly