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Expense Authentication and Access Troubleshooting

Summary​

Expense navigation is absent, the route redirects, or the portal shows an unauthorized result.

Audience​

  • Employees, managers, HR administrators, support engineers, developers, QA engineers, DevOps engineers, and solution architects, as applicable to the symptom.

Cause​

Use the verified possibilities in Likely causes; do not infer an environment-specific cause without evidence.

Resolution​

Use Safe resolution, then complete Validation. Stop and escalate if the required action exceeds approved access.

Symptoms​

Expense navigation is absent, the route redirects, or the portal shows an unauthorized result.

Scope​

Portal authentication, tenant portal context, navigation metadata, and route protection.

Likely causes​

  • Expired or missing portal session
  • Wrong portal/tenant context
  • Module feature or navigation permission not present
  • Direct-route and navigation permission behavior differ
  • Gateway or API authorization parity unresolved

Safe diagnostic steps​

  • Confirm the user is in the client tenant portal
  • Confirm the session is valid using supported portal behavior
  • Compare the intended ESS or HR Operations route
  • Record the navigation item visibility and route outcome
  • Do not change roles or tokens as a diagnostic shortcut

Safe resolution​

Re-authenticate through the supported login flow or request an authorized administrator to review assigned features. Escalate parity questions rather than bypassing guards.

Validation​

Confirm the expected navigation entry and route render without privileged workarounds.

Evidence to collect​

Portal audience, route, navigation outcome, unauthorized/redirect category, and time/correlation evidence.

Escalation​

Identity/access owner, frontend owner, then Expense/API owner if the route loads but actions fail.

Requires confirmation​

Any corrective action beyond the supported resolution, incident ownership, response objectives, and production evidence locations require confirmation.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/App.tsx

See Also​

Keywords​

  • Expense troubleshooting
  • Authentication and Access

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-16
  • Review cycle: Quarterly