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Expense Troubleshooting Decision Tree

Summary​

Use this entry point for any supported Expense incident category.

Audience​

  • Employees, managers, HR administrators, support engineers, developers, QA engineers, DevOps engineers, and solution architects, as applicable to the symptom.

Cause​

Use the verified possibilities in Likely causes; do not infer an environment-specific cause without evidence.

Resolution​

Use Safe resolution, then complete Validation. Stop and escalate if the required action exceeds approved access.

Symptoms​

Use this entry point for any supported Expense incident category.

Scope​

Non-destructive first routing to the relevant troubleshooting page and owner.

Likely causes​

  • The failing boundary has not yet been identified

Safe diagnostic steps​

  • Start with the first matching symptom in the diagram
  • Open the linked scenario page
  • Collect only the listed non-sensitive evidence
  • Stop and escalate when state is ambiguous or corrective authority is missing

Safe resolution​

Follow the scenario page; never use direct data edits, undocumented replay, or configuration bypasses.

Validation​

Original supported operation succeeds and all affected owning services show consistent evidence.

Evidence to collect​

Symptom branch, surface, time window, result category, correlation evidence, and affected owner.

Escalation​

Use the owning team identified by the selected scenario; coordinate multiple owners for cross-service issues.

Requires confirmation​

Any corrective action beyond the supported resolution, incident ownership, response objectives, and production evidence locations require confirmation.

Source References​

  • docs/modules/expense/troubleshooting/README.md
  • microservices/src/expense-service/Program.cs
  • UI/salary-ui/apps/client-hrms-portal/src/App.tsx

See Also​

Keywords​

  • Expense troubleshooting
  • Decision Tree

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-16
  • Review cycle: Quarterly