Helpdesk Compatibility Endpoints

Audience

Developers, QA, support and architects.

Summary

Five legacy-shaped record operations map to canonical Ticket, Category and Priority entities.

Reference Content

List supports optional status/date/search filters and caps results at 500. Create can implicitly create missing category/priority values and returns success rather than the canonical created pattern. Update and status operations address numeric compatibility identity.

Compatibility and canonical reopen date handling differ: compatibility reopen clears both closure and resolution timestamps.

Requires confirmation

Contract parity, permissive default acceptance, compatibility identity stability, cutover tests and retirement criteria require confirmation.

Source References

• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/gateway-api/Program.cs
• microservices/src/helpdesk-service/Domain/HelpdeskEntities.cs

Related Articles

• API overview
• Endpoint catalog
• API limitations

See Also

• Technical documentation
• API source map

Keywords

Compatibility API, legacy contract, canonical mapping, numeric identity.

Revision Information

• Status: Draft
• Last reviewed: 2026-07-20
• Next review: 2026-10-20