Helpdesk Dashboard and Report Endpoints

Audience

Developers, QA, support and architects.

Summary

Four canonical report operations project data directly from Helpdesk persistence. The employee composite dashboard also requests the canonical ticket list through its gateway aggregation.

Reference Content

The dashboard response contains total and selected status counts, breached count, due-soon count and average resolution hours. SLA rows join ticket/policy data and escalation counts. Agent-load rows group assigned tickets. Category summaries group ticket counts.

No report date-range, paging or export inputs exist. The employee dashboard path inherits the unfiltered tenant ticket-list behavior and client-side open-count calculation.

Requires confirmation

Metric definitions, reporting authorization, requester filtering, time zones, paging/export and analytics ownership require confirmation.

Source References

• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/gateway-api/EssEndpoints.cs
• UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx
• UI/salary-ui/apps/client-hrms-portal/src/dashboard/DashboardPages.tsx

Related Articles

• API overview
• Endpoint catalog
• API limitations

See Also

• Technical documentation
• API source map

Keywords

Dashboard API, SLA report, agent load, category summary.

Revision Information

• Status: Draft
• Last reviewed: 2026-07-20
• Next review: 2026-10-20