Helpdesk Ticket Endpoints
Audience
Developers, QA, support and architects.
Summary
Canonical ticket operations provide list, detail, creation and lifecycle mutations. The endpoint catalog is the sole method/route inventory.
Reference Content
Creation resolves category and priority, optionally matches a Resolution SLA policy, calculates due time, creates audit/timeline/outbox records and returns a ticket projection. Detail includes assignment, comment and attachment collections.
The generic status operation accepts any defined enum value from any current state. Dedicated completion operations apply timestamps and mark open SLA rows met.
Requires confirmation
Lifecycle transition rules, requester-scoped listing, pagination, idempotent creation and concurrency handling require confirmation.
Source References
microservices/src/helpdesk-service/Api/HelpdeskEndpoints.csmicroservices/src/helpdesk-service/Domain/HelpdeskEntities.csmicroservices/src/helpdesk-service/Infrastructure/Persistence.cs
Related Articles
See Also
Keywords
Ticket API, ticket lifecycle, create ticket, ticket detail.
Revision Information
- Status: Draft
- Last reviewed: 2026-07-20
- Next review: 2026-10-20