Helpdesk Event Consumers
Consumer inventory
| Consumer class | Verified behavior | Classification |
|---|---|---|
| Helpdesk-native consumer | None found | Not implemented |
| Notification Service | Background consumer subscribes to all ten names and dispatches resolved intents | Implemented consumer; end-to-end feed Partial |
| Document Service | No Helpdesk event subscription found; attachment calls are synchronous | Not an event consumer |
| Gateway | Routes or forwards HTTP; no Helpdesk event subscription found | Not an event consumer |
| Compatibility layer | Produces selected events through Helpdesk endpoints | Publisher path, not consumer |
| External consumer | None found | Requires confirmation |
Notification Service parses a generic envelope and then maps the Helpdesk payload internally. It acknowledges successful dispatcher completion and negatively acknowledges unexpected failures with requeue enabled.
Source References
microservices/src/notification-service/Messaging/NotificationEventConsumer.csmicroservices/src/notification-service/Application/EventNotificationResolver.csmicroservices/src/helpdesk-service/Infrastructure/DocumentServiceClient.csmicroservices/src/gateway-api/EssEndpoints.cs
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Revision Information
Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.