Helpdesk Event Publishers

Verified publishers

Publisher role	Implementation	Finding
Native lifecycle producer	HelpdeskActivity.AddTicketEvent	Creates the contract and adds an outbox entity
Canonical triggers	Helpdesk endpoint handlers	Cover all ten event names
Compatibility triggers	Compatibility create and status handlers	Cover creation and status change only
Broker publisher	Shared OutboxProcessor and event bus	Registered, but not invoked by a Helpdesk hosted relay
External publisher	None found	Not implemented

The HTTP endpoint is the trigger; the infrastructure extension owns message construction. Calling the outbox writer a completed broker publisher would overstate current runtime behavior.

Source References

• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/helpdesk-service/Infrastructure/Persistence.cs
• microservices/src/shared-kernel/Messaging/OutboxProcessor.cs
• microservices/src/helpdesk-service/Program.cs

Related Articles

• Events landing page
• Event limitations
• Event source map

Revision Information

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.