Helpdesk Business Source Map
Summary
This map ties every business area to reviewed repository evidence. It does not claim runtime deployment or configuration.
Audience
Product owners, QA, support, implementation partners and solution architecture.
Business Purpose
Make business statements reviewable against concrete backend, gateway, event, notification and frontend sources.
Actors
Documentation owners maintain traceability; engineering reviewers verify behavior; QA derives tests; product owners distinguish implementation from desired policy.
Business Process
| Business area | Primary source evidence | Documentation |
|---|---|---|
| Ticket model, status, category, priority, SLA | microservices/src/helpdesk-service/Domain/HelpdeskEntities.cs | Lifecycle, creation, categories, priorities, rules |
| Operations and reports | microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs | Assignment, comments, resolution, reporting |
| Tenant isolation and storage constraints | microservices/src/helpdesk-service/Infrastructure/HelpdeskDbContext.cs | Rules, compliance |
| Audit, timeline and transactional events | microservices/src/helpdesk-service/Infrastructure/Persistence.cs | Notifications, compliance |
| File storage delegation | microservices/src/helpdesk-service/Infrastructure/DocumentServiceClient.cs | Attachments, integrations |
| Shared lifecycle contract | microservices/src/contracts/Events/HelpdeskLifecycleEvents.cs | Notifications |
| Notification audiences | microservices/src/notification-service/Application/EventNotificationResolver.cs | Notifications |
| Employee forwarding | microservices/src/gateway-api/EssEndpoints.cs | Creation, self-service, limitations |
| Agent administration | UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx | Agent workflow, reports |
| Employee experience | UI/salary-ui/apps/client-hrms-portal/src/ess/EssPages.tsx | Self-service, limitations |
| Navigation/access presentation | UI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsx and utils/ProtectedRoute.tsx | Agent workflow, self-service |
Responsibilities
Reviewers should validate source changes before approving these Draft pages. Documentation owners should refresh evidence quarterly and when Helpdesk contracts or UI change.
Business Rules
Source-backed behavior outranks sample data or assumed policy. Development seeding is evidence of examples only. Absence claims are limited to the searched Helpdesk-relevant source set.
Integrations
The source set verifies Employee/gateway, Authentication/tenant, Notification and Document boundaries and native report/dashboard consumption; it does not verify Organization or Workflow integration.
Limitations
Static source review cannot confirm production routing, deployed configuration, data quality, service availability, notification delivery or operational procedures.
Requires Confirmation
Engineering reviewers should confirm endpoint intent; frontend reviewers should confirm supported UX; security should confirm access boundaries; product should confirm policy and accepted gaps.
Source References
microservices/src/helpdesk-service/Domain/HelpdeskEntities.csmicroservices/src/helpdesk-service/Application/Common.csmicroservices/src/helpdesk-service/Api/HelpdeskEndpoints.csmicroservices/src/helpdesk-service/Infrastructure/HelpdeskDbContext.csmicroservices/src/helpdesk-service/Infrastructure/Persistence.csmicroservices/src/helpdesk-service/Infrastructure/DocumentServiceClient.csmicroservices/src/contracts/Events/HelpdeskLifecycleEvents.csmicroservices/src/gateway-api/EssEndpoints.csmicroservices/src/notification-service/Application/EventNotificationResolver.csUI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsxUI/salary-ui/apps/client-hrms-portal/src/ess/EssPages.tsx
Reference Content
The evidence table and complete source list above form the verified business source map.
Related Articles
See Also
Keywords
Helpdesk source map, traceability, repository evidence, static source review.
Revision Information
Draft source-backed reference reviewed 2026-07-20; next quarterly review is 2026-10-20.