Helpdesk Comments & Attachments UI

Interaction flow

Comments

The admin detail panel can submit an internal comment. The portal does not display existing comments, allow public/requester-visible comments, edit/delete comments or show author/time. Employees have no comment UI.

Attachments

The panel lists filename, content type and size and supports download. Attachment listing failures become an empty list without an error message. Download errors have no page-local handler.

The backend supports multipart upload, validates a nonempty file and a size ceiling, and supports reference deletion; neither upload nor deletion is exposed in the Helpdesk UI. Employees have no attachment controls. Document content is retrieved synchronously through Helpdesk Service and Document Service.

Source References

• UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx
• UI/salary-ui/apps/client-hrms-portal/src/ess/EssPages.tsx
• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/helpdesk-service/Infrastructure/DocumentServiceClient.cs

Related Articles

• UI and operations landing page
• Known limitations
• Source map

See Also

• Events documentation
• API documentation
• Technical documentation

Keywords

Helpdesk, employee service desk, ticket UI, operations, diagnostics.

Revision Information

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.