Helpdesk Dashboard & Reporting UI
Admin page reports
The Helpdesk Admin page requests four report sources: dashboard, SLA, agent load and category summary. Each result is rendered as formatted raw JSON inside a report panel. A failed report is marked unavailable with an extracted error message; it does not fail the whole page.
Operations dashboard
The Operations dashboard transforms Helpdesk report sources into open tickets, SLA breaches, assigned/in-progress, resolved/closed, due-soon and average-resolution KPIs, plus an agent-load mini table. It exposes retry at the dashboard-section level and links KPIs to the Helpdesk queue.
HR and broader executive dashboards also display Helpdesk open-ticket metrics when the source is available. The employee dashboard counts open Helpdesk rows from the ESS aggregate.
Limitations
There is no dedicated Helpdesk reporting route, chart, date-filtered Helpdesk report request, export, drill-down filter transfer, category summary visualization or report scheduling. The Operations dashboard has a general date-range control, but the inspected Helpdesk source requests do not pass that range to the Helpdesk report endpoints.
Source References
UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsxUI/salary-ui/apps/client-hrms-portal/src/dashboard/DashboardPages.tsxUI/salary-ui/apps/client-hrms-portal/src/dashboard/dashboardApi.tsmicroservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
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See Also
Keywords
Helpdesk, employee service desk, ticket UI, operations, diagnostics.
Revision Information
Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.