Helpdesk Operations Overview

Operational architecture

Implemented operational capabilities

• Basic health endpoint and service-information endpoint.
• Tenant-aware health-data response with classification and record counts.
• Structured JSON console logging and request correlation scope.
• ASP.NET Core and HTTP-client tracing with configurable exporters.
• Gateway route-source, correlation, latency, method, path and status logging.
• Helpdesk reports used by admin and dashboard views.
• Audit and timeline feeds visible through the cross-module Activity page.
• Gateway routing toggle for compatibility cutover.
• Backfill CLI with logging, dry-run and parity logic, documented elsewhere.

Boundaries

No Helpdesk-specific runbook automation, administrative repair UI, outbox processing UI, dead-letter UI, scheduled relay, alert rules, metrics exporter, readiness dependency probe, database status panel, log viewer or trace viewer was found. Recommended operating practices must be established outside the verified implementation.

Source References

• microservices/src/helpdesk-service/Program.cs
• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/shared-kernel/Extensions/ObservabilityExtensions.cs
• microservices/src/gateway-api/Program.cs
• UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx

Related Articles

• UI and operations landing page
• Known limitations
• Source map

See Also

• Events documentation
• API documentation
• Technical documentation

Keywords

Helpdesk, employee service desk, ticket UI, operations, diagnostics.

Revision Information

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.