Helpdesk Permissions & Visibility
Verified access matrix
| Actor | Navigation intent | Route behavior | Backend enforcement |
|---|---|---|---|
| Employee | Self Service item requires Helpdesk.ViewSelf in session features | Authenticated direct /helpdesk has no specific Helpdesk route rule | No Helpdesk authorization policy found |
| Helpdesk agent | Operations item recognizes agent role plus one of the configured feature/permission values | Admin route rule requires one allowed session value | No Helpdesk authorization policy found |
| HR administrator | Administrative audience can see/open Operations Helpdesk when session values allow | Same admin route rule | No Helpdesk authorization policy found |
| Manager | Not included in Helpdesk admin navigation role list | Direct admin route still depends on feature values, not the nav role list | No Helpdesk authorization policy found |
| Super administrator | Not served by tenant portal | Redirected to separate portal | No Helpdesk screen found there |
Sidebar and route controls read the client-side session feature array. They improve presentation but are not security boundaries. The employee list is not requester-scoped, and the service relies on tenant query filters rather than requester ownership checks.
Requires Confirmation
Effective authentication or authorization enforced upstream, identity-to-feature provisioning, role naming, and production Gateway policies require confirmation. Until independently verified, do not infer access control from hidden navigation.
Source References
UI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsxUI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsxUI/salary-ui/apps/client-hrms-portal/src/pages/SuperAdminPortalRedirect.tsxmicroservices/src/helpdesk-service/Program.csmicroservices/src/helpdesk-service/Infrastructure/HelpdeskDbContext.cs
Related Articles
See Also
Keywords
Helpdesk, employee service desk, ticket UI, operations, diagnostics.
Revision Information
Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.