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Troubleshoot Leave Cancellation

Summary​

Safe triage for unavailable or failed Leave cancellation.

Audience​

Employees or administrators affected by the scenario, first-line support, QA, service owners, and architects.

Symptoms​

Cancel is absent, confirmation fails, or status/balance does not reflect cancellation.

Scope​

Self-owned Pending cancellation in current UI and source-defined direct/compatibility cancellation semantics.

Cause​

The cause must be confirmed from current state and source-backed evidence.

Likely causes​

  • Request is not Pending or not self-owned in the current UI
  • Concurrent state change
  • Authorization/tenant mismatch
  • Persistence or downstream projection delay

Safe diagnostic steps​

  1. Refresh and confirm the current status before another action.
  2. Record whether the action was absent, rejected, or returned ambiguous success.
  3. Check balance/event state only after confirming cancellation persisted.

Resolution​

Use cancellation only when the current path permits it. Escalate approved-cancellation or ambiguous outcomes rather than issuing alternate state changes.

Safe resolution​

Use only the resolution above and approved operational processes. Do not modify databases, replay messages, bypass authorization, or repeat ambiguous state-changing actions.

Validation​

Confirm Cancelled status and the source-defined balance/downstream result for that path.

Evidence to collect​

Collect the safe UTC window, route/operation category, response/status category, deployed version, affected scope count, and a correlation identifier. Exclude credentials, tokens, personal Leave details, employee identifiers, payloads, configuration values, and private topology.

Escalation​

Leave owner; Payroll/Notification owner only when confirmed downstream reflection is missing.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/PayrollFeaturePages.tsx
  • microservices/src/leave-service/Domain/Leave/LeaveRequest.cs
  • microservices/src/leave-service/Application/LeaveWorkflows.cs

See Also​

Keywords​

  • Leave troubleshooting
  • Troubleshoot Leave Cancellation
  • Safe diagnostics

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-15
  • Review cycle: Quarterly