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LMS Authentication Troubleshooting

Symptoms​

The LMS route redirects, shows an unauthorized page, or the service appears to accept a request without the expected identity behavior.

Scope​

Client protected routes, UI visibility checks, and Training endpoint authentication evidence.

Cause​

Likely causes​

Missing client session; password-change redirect; tenant/client mismatch; feature visibility denial; or an assumption that UI visibility equals backend authorization. Training Program does not register authentication/authorization middleware.

Safe diagnostic steps​

  1. Confirm which client route was requested.\n2. Record whether redirect, UI denial, or backend response occurred.\n3. Confirm only the presence/category of authenticated client and tenant context.\n4. Compare UI visibility evidence with backend authorization evidence.

Resolution​

Safe resolution​

Restore access only through the approved identity/client flow. Do not bypass route checks. Escalate missing backend authorization as a security/Training gap rather than treating a visible route as permission.

Validation​

Reopen the supported route and confirm the intended UI category. Separately verify that authorization expectations are documented and approved.

Evidence to collect​

Collect only environment category, time window, capability/route, status or error category, sanitized correlation reference, lifecycle state category, and recent approved change context.

Escalation​

Route/session issues go to Identity/frontend; endpoint authorization absence goes jointly to Training and security.

Source References​

  • microservices/src/training-service/Application/Common.cs
  • microservices/src/training-service/Program.cs
  • UI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/App.tsx

Summary​

This Draft page provides non-destructive, source-backed diagnosis and stops where recovery authority is not confirmed.

Audience​

LMS users, support, operations, engineering, QA, architecture, security, and implementation teams.

Overview​

Use supported reads and sanitized evidence. Never expose personal learning data, credentials, configuration values, infrastructure details, or operational commands.

See Also​

Keywords​

  • LMS troubleshooting
  • Safe diagnostics

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-17
  • Review cycle: Quarterly