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Interview and Feedback Troubleshooting

Symptoms​

Interview cannot be scheduled/completed/cancelled, feedback fails, or public feedback link is invalid.

Scope​

Protected scheduling/status/feedback, public token feedback, and candidate-stage effects.

Cause​

Likely causes​

  • Candidate/opening or interview state is invalid.
  • Required schedule/interviewer/feedback input is missing.
  • Public token cannot resolve.
  • Assignment-based authorization and calendar integration are not implemented.

Safe diagnostic steps​

  1. Confirm interview current state and candidate/opening eligibility.
  2. Classify protected versus public flow.
  3. Check required fields without collecting notes.
  4. Record token failure category without recording the token.

Resolution​

Safe resolution​

Use a valid transition and complete required non-sensitive input. Escalate public-token or state mismatches; do not resubmit notes repeatedly.

Validation​

Confirm interview status, one feedback record where expected, and corresponding candidate-stage result.

Evidence to collect​

Collect the time window, environment category, affected operation, expected/actual status category, safe record reference, correlation reference where available, dependency/error category, and recent approved change. Exclude personal data, resumes/documents, interview notes, tokens, offer/compensation values, credentials, bank/KYC data, secrets, and configuration values.

Escalation​

Escalate state to Recruitment, public token to Recruitment/security, and UI behavior to frontend.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/RecruitmentInterviewsPage.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/HrSuitePage.tsx
  • microservices/src/recruitment-service/Application/Commands/InterviewCommands.cs

Summary​

This Draft page summarizes source-backed Recruitment behavior and explicitly marks incomplete governance or implementation.

Audience​

Recruitment stakeholders, product, engineering, QA, support, operations, architecture, security, and implementation partners as applicable to this page.

Overview​

Use the source-backed sections above as the authoritative scope. Unsupported behavior remains Requires confirmation or Not implemented.

See Also​

Keywords​

  • Recruitment
  • Hiring lifecycle
  • Draft documentation

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-16
  • Review cycle: Quarterly