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Public Offer Response Troubleshooting

Symptoms​

Public offer link is invalid, acceptance/rejection fails, or a repeated response appears.

Scope​

Public token lookup, sign/accept, reject, and idempotent terminal response behavior.

Cause​

Likely causes​

  • Token cannot resolve.
  • Offer is already terminal.
  • Required rejection input is absent.
  • Token expiry/revocation behavior is unconfirmed.

Safe diagnostic steps​

  1. Record only route category and error category.
  2. Confirm offer terminal status through an authorized protected read.
  3. Check whether the response already succeeded.
  4. Never request, paste, log, or transmit the token.

Resolution​

Safe resolution​

If already terminal, treat the prior result as authoritative. Escalate unresolved lookup or inconsistent state; do not generate or manipulate tokens.

Validation​

Authorized users confirm the expected terminal status without exposing offer values.

Evidence to collect​

Collect the time window, environment category, affected operation, expected/actual status category, safe record reference, correlation reference where available, dependency/error category, and recent approved change. Exclude personal data, resumes/documents, interview notes, tokens, offer/compensation values, credentials, bank/KYC data, secrets, and configuration values.

Escalation​

Escalate to Recruitment and security; involve privacy/legal for exposure risk.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/HrSuitePage.tsx
  • microservices/src/recruitment-service/Application/Compatibility/CompatCommands.cs
  • microservices/src/recruitment-service/Api/RecruitmentCompatEndpoints.cs

Summary​

This Draft page summarizes source-backed Recruitment behavior and explicitly marks incomplete governance or implementation.

Audience​

Recruitment stakeholders, product, engineering, QA, support, operations, architecture, security, and implementation partners as applicable to this page.

Overview​

Use the source-backed sections above as the authoritative scope. Unsupported behavior remains Requires confirmation or Not implemented.

See Also​

Keywords​

  • Recruitment
  • Hiring lifecycle
  • Draft documentation

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-16
  • Review cycle: Quarterly