Documentation Ownership Model

Summary

Every governed page needs one accountable documentation owner and identifiable subject-matter ownership. Ownership is role-based so it survives individual staff changes.

Audience

• Product, engineering, architecture, security, support, and documentation teams

Reference Content

Role	Accountability
Business Owner	Confirms business meaning, scope, terminology, and intended outcomes
Technical Owner	Confirms implementation accuracy and source evidence
Service Owner	Owns runtime service behavior, operations, and service-level changes
Documentation Owner	Maintains metadata, links, structure, freshness, and review coordination
Reviewer	Validates a defined quality dimension such as technical, product, security, or editorial accuracy
Approver	Authorizes a page to enter an approved or published state for its visibility
Support Owner	Validates troubleshooting, escalation, known symptoms, and safe operational guidance

Accountability rules

• owner remains the required accountable content owner in current front matter.
• Extended owner fields make business, implementation, runtime, documentation, and support accountability explicit.
• A reviewer must not approve beyond their assigned competency.
• Restricted content requires an access-classification reviewer and approver.
• Generated content remains owned by a human team; the generator is recorded as provenance, not accountability.
• Missing ownership blocks approval and publication.

Related Articles

• Review model
• Documentation lifecycle
• Review and ownership standard

See Also

• Metadata model

Keywords

• Documentation accountability
• Content approver
• Support ownership

Revision Information

• Status: Draft
• Last reviewed: 2026-07-15
• Review cycle: Quarterly